Troubleshooting Common Issues

Common Issues and Solutions

This guide helps you resolve common issues you might encounter while using MyLesson.AI.

Content Generation Issues

Problem: Generated content doesn't match expectations

Solution:

• Be more specific in your inputs (topic, objectives, grade level)
• Review and edit generated content to match your needs
• Try regenerating with different inputs
• Use generated content as a starting point and customize it

Problem: Content generation is slow

Solution:

• Check your internet connection
• Wait a few moments—AI generation can take time
• Try refreshing the page if it seems stuck
• Contact support if issues persist

Account and Access Issues

Problem: Can't log in

Solution:

• Verify you're using the correct email and password
• Use the "Forgot Password" link to reset if needed
• Clear browser cache and cookies
• Try a different browser

Problem: Can't access saved content

Solution:

• Ensure you're logged into the correct account
• Check that content was saved successfully
• Refresh the page
• Contact support if content is missing

Technical Issues

Problem: Page won't load

Solution:

• Check your internet connection
• Clear browser cache
• Try a different browser
• Disable browser extensions that might interfere

Problem: Buttons or features not working

Solution:

• Refresh the page
• Check that JavaScript is enabled
• Update your browser to the latest version
• Try incognito/private browsing mode

Export and Sharing Issues

Problem: Can't export content

Solution:

• Check your browser's download settings
• Ensure pop-ups aren't blocked
• Try a different export format
• Contact support if the issue continues

Getting Additional Help

If you've tried these solutions and still need help:

• Visit our Help Center for more guides
• Contact support at support@mylesson.ai
• Check our FAQ page for more answers